Supporting individuals with complex mental health needs or behaviours of concern requires skill, understanding, and consistency. At Vertex Care Solutions, we provide specialised, person-centred support that promotes safety, stability, and improved quality of life while respecting each individual’s dignity and rights.

What is Complex Mental Health and Behaviour Support?

This service is designed for individuals who experience complex mental health conditions, behaviours of concern that impact daily life, emotional regulation challenges, psychosocial disability, or co-occurring conditions such as mental health and intellectual disability. Our goal is to provide structured, compassionate support that helps reduce risks, build coping strategies, and improve overall wellbeing.

Our Approach

At Vertex Care Solutions, we take a positive, proactive, and evidence-informed approach to support. We focus on understanding the underlying causes of behaviours, promoting emotional wellbeing and stability, reducing triggers and environmental stressors, encouraging safe and respectful interactions, and supporting long-term independence and resilience. We work closely with participants, families, and allied health professionals to ensure a consistent and holistic support plan.

Behaviour Support Strategies

Our team is trained to implement strategies aligned with Positive Behaviour Support (PBS) principles. This includes following individual Behaviour Support Plans where applicable, using proactive strategies to prevent escalation, applying de-escalation techniques in a calm and safe manner, encouraging positive behaviours through reinforcement, and reducing restrictive practices wherever possible. We are committed to supporting individuals in ways that are ethical, respectful, and least restrictive.

Mental Health Support

We provide day-to-day support for individuals living with mental health challenges, including assistance with daily routines and structure, emotional support and active listening, encouragement to engage in meaningful activities, support attending appointments and therapy, medication reminders as per care plans, and building coping and self-regulation strategies. Our focus is on helping individuals feel supported, understood, and empowered.

Skill Development & Independence

We help build practical skills that support long-term independence, such as emotional regulation and coping techniques, communication and social interaction skills, problem-solving and decision-making, managing daily responsibilities, and building confidence in community participation.

Who We Support

This service is suitable for individuals who have complex mental health or psychosocial support needs, display behaviours of concern requiring structured support, require consistent trained support workers, or are funded under the NDIS or accessing private care. We tailor all supports to the individual’s goals, preferences, and clinical recommendations.

Safety & Collaboration

Safety is at the core of everything we do. We ensure trained and experienced support workers, clear risk management strategies, collaboration with psychologists, behaviour practitioners, and care teams, consistent documentation and communication, and respect for participant rights and choice.

Funding Options

This service may be funded through NDIS Core Supports (Assistance with Daily Life), NDIS Capacity Building Supports (Improved Relationships or Behaviour Support), NDIS Improved Daily Living where allied health is involved, or private arrangements. We can assist you in understanding your plan and accessing the right supports.

Why Choose Vertex Care Solutions?

We offer a skilled team trained in complex care and behaviour support, a strong focus on Positive Behaviour Support principles, a person-centred and trauma-informed approach, consistent and reliable care, and a commitment to dignity, safety, and long-term outcomes.